The workflow management risk levels and the customer screening risk levels are mutually exclusive. This means that the risk level of an existing customer has no bearing on the risk level of a new customer, for instance if a new customer screen matches a previous customer screen the risk will be High Risk - Duplicate regardless of whether the old screen is Review - False Positive or Review - Match Verified.
The difference between high and medium risk varies for each data source. For complete rules on what makes a match high or medium risk please see Matching Rules
| Initial Customer Screening Risk Levels |
| High Risk |
Match against a brand new record in the data source. The first time customer data is screened all matches will be high or medium risk |
Displayed in Blue on the Result Detail Screen |
| High Risk - New Data |
Matches existing record but data has been updated for an existing record |
Displayed in Blue Italics on the Result Detail Screen |
| High Risk - Duplicate |
Matches existing record and the records is exactly the same as the last time this customer was screened |
Displayed in Grey on the Result Detail Screen |
| Medium Risk |
Match against a brand new record in the data source. The first time customer data is screened all matches will be high or medium risk |
Displayed in Blue on the Result Detail Screen |
| Medium Risk - New Data |
Matches existing record but data has been updated for an existing record |
Displayed in Blue Italics on the Result Detail Screen |
| Medium Risk - Duplicate |
Matches existing record and the records is exactly the same as the last time this customer was screened |
Displayed in Grey on the Result Detail Screen |
| Low Risk | Reasonably confident that there is no issues with the data submitted (Watch Lists data sources only) | |
| No Match Found | Reasonably confident that there is no issues with the data submitted (Identity Verification data sources only) | |
| Not Applicable | The data needed to use this data source was not provided | |
| Error | Internal system error. Contact customer support | |
| Adjusted Risk Levels / Workflow Management |
| Inactive |
Customer is no longer an active customer. Changing the status to Inactive removes the customer record from the weekly monitoring process |
Displayed in Grey on the Result Detail Screen |
| Reviewed - False Positive |
Client employee has reviewed the data and determined the match is a false positive |
Displayed in Grey on the Result Detail Screen |
| Review - Pending |
Client employee has reviewed the data and is still in the process of making a final decision. |
Displayed in Blue Italics on the Result Detail Screen |
| Reviewed - Match Verified |
Client employee has reviewed the data and determined the match is accurate |
Displayed in Red on the Result Detail Screen |
| Reviewed - Match Verified (Accepted) |
Client employee has reviewed the data and determined the match is accurate, but you will continue to do business with the customer. |
Displayed in Red on the Result Detail Screen |
| Reviewed - Match Verified (Declined) |
Client employee has reviewed the data and determined the match is accurate and the relationship with the customer has been declined or terminated. |
Displayed in Red on the Result Detail Screen |
| High / Medium Risk | All | All | All | All |
| High / Medium Risk - Duplicate | None | None | None | All |
| High / Medium Risk - New Data | All | All | All | All |
| No Match Found | None | None | None | All |
| Pending | | All | All | All |
| False Positive | Detail | | Detail | All |
| Reviewed Match Verified | Detail | Detail | | All |
| Inactive | None | None | None | |
